Confidentiality and Privacy

What information does MRO-to-go.com(sm) collect and how is it used?

A. When you visit the MRO-to-go.com(sm) site, we collect some basic information that does not identify individual users. This includes which pages are visited, types of products purchased, and any feedback from our visitors. We then aggregate this information with hundreds of thousands of other pieces of information to improve our site and make your experience on the site as valuable and efficient as possible.

B. Our site uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. We also use cookies to remember information you gave us so you don't have to reenter it each time you visit the site. By showing us how and when shoppers use the site, cookies also help us see which areas are popular and which are not. Many improvements and updates to the site are based on data such as total number of visitors and pages viewed.

C. When you create an account with us, you provide such personal information as:

• First and last name
• Billing address
• Shipping address(es)
• Email address
• Phone number
• Credit card account number (unless applying for an OPEN Account)
• Items you purchase from us

We collect all or some of this information on the pages where you create your account. We use this information as follows:

• We fulfill your order based on this information.
• We provide you with information about your order (such as, whether your order has been received).
• We ask for your phone number in the event that our customer service representatives need to contact you and cannot reach you by email. We save the information about products you purchased to provide you with the best possible customer service and the most up-to-date information about your order.
• We use your mailing address not only to ship your orders to you but also to tell you about special offers, products, or events available to MRO-to-go.com(sm) customers that we think will interest you. You can request that we communicate with you only in relation to your orders. You can change your preferences at any time by sending an email to us with your request.
• Credit card information is used to bill you for products you have ordered and to track sales.
• No information is sold or released to anyone about visitors to this site or customers of MRO-to-go.com(sm) without prior consent or a court order. In other words, no information is released to anyone unless you give permission first. This includes e-mail registration to mailing lists, E-mail forwarding service, and shopping.