Freight Terms

• Freight is prepaid for small package shipments greater than $600.00, and truck shipments greater than $1200.00 from any MRO-TO-GO.COM warehouse.
• Freight prepaid terms do not apply to special orders, direct shipments or shipments outside of the continental United States.
• Certain freight intensive items are FOB shipping point (some compressors, bead blasting cabinets, valve machines, etc.)
• Certain additional fees for truck shipments are not covered under the prepaid terms (lift-gate, residential delivery, non-network carriers, etc.). These fees will either be billed at time of order, or after delivery.
• MRO-TO-GO.COM offers next day and 2nd day shipping to any U. S. Destination and Puerto Rico.
• MRO-TO-GO.COM uses FedEx or UPS for cartons/items weighing 70 lbs. or less.
• Requested added service or unapproved carrier fees will be added to all shipments.
• If minimum freight requirements are met, part numbers RLP40604 and REL6600 are NOT subject to $5.00 additional handling fees.
• Minimum Order - $25 (a handling charge of $2.95 will be added to all orders less than $25.00)

Freight Shipments Damage and Loss

• Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.
• Whether the shipment will be received by you, a colleague, a family member or a customer it must be inspected.
• If the receiver of the shipment has a waiver with the LTL carrier for "No signature required", this authorization relieves both MRO-TO-GO.COM and the carrier from any responsibility. Damaged shipments must be refused or notated on the delivery document.

International Orders

MRO-to-go.com is presently shipping in the U.S. only. For orders over $1000.00, we will make special arrangements for our international customers. Payment for such orders will be made by wire transfer, or Bank Verified credit cards from U.S. only Banks. Credit Card transactions will be made with the customer, the issuing Bank, and MRO-to-go.com on the line at the same time. As we grow, we intend to make international shipments more readily available.

Returns Policy

New Returns

• MRO-TO-GO.COM will gladly accept any new returned item purchased from MRO-TO-GO.COM stock provided it is in sellable condition. New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance.
• There will be no restocking fee if the return is within 90 days from date of purchase. There will be a 15% restocking fee for returns after 90 days from date of purchase and within one year from date of purchase.
• Items more than one year from date of purchase are not returnable.
• Special orders purchased from MRO-TO-GO.COM are not returnable for credit.

Broken or Warranty Claim Returns

• MRO-TO-GO.COM will honor all broken or warranty claim products in accordance with the manufacturers warranties and policies.
• MRO-TO-GO.COM will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.
• MRO-TO-GO.COM can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.

Repair under Warranty Returns

• MRO-TO-GO.COM will assist our customers with their warranty repairs, provided that the item was either purchased from MRO-TO-GO.COM or is from a manufacturer supplying MRO-TO-GO.COM, by sending them to our choice of warranty/repair centers.
• If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost.
• If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from MRO-TO-GO.COM to the customer. Be advised that the item will likely be returned disassembled.

Out of Warranty but Repairable Returns

• MRO-TO-GO.COM will be happy to help our customers with their repairs by sending them to our choice of warranty/repairs centers. The item will be repaired without obtaining customer authorization provided that the repair charge is less than 50% of the price of new item and under $100.00. Repairs over 50% of the price of a new item or over $100 will require customer approval prior to repairs being performed.
• If an estimate is denied by the customer and the customer wants the item returned, the customer will be responsible for all charges from the repair center (diagnostic/estimate fees, shipping, and other charges) as well as the cost of shipping from MRO-TO-GO.COM to the customer. Be advised that the item will likely be returned disassembled.

Returns Preparation Guidelines

In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:

• A Return Authorization number (RA) must accompany all returns. Please contact your MRO-TO-GO.COM sales or customer service representative for this number.
• Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Please be sure to designate which items intended for Warranty Repair or Out of Warranty Repair.
• Record the RA # provided your MRO-TO-GO.COM Sales Representative on the itemized list of all items being returned.
• PLEASE SEPARATE NEW AND BROKEN/DEFECTIVE CLAIM ITEMS EITHER IN A SEPARATE BAG OR BOX.